Policies

 

At Millstream cottages, the cleanliness of our cottages and quality of service is something we try hard to maintain. We look forward to welcoming both new and returning guests to our property.

 

Deposit and payment

A one night deposit is required for each reservation. The deposit can be made by credit card, personal cheque or e-transfer. The Deposit must be received to confirm the booking. The remaining balance for your stay is due upon check-in. All rates are in Canadian Dollars.

 

Cancellation or early departure

As we are a small business with a very short rental season, it is a big commitment for us to hold cottages for our guest bookings - we are oftentimes unable to fill cottages when cancellations are made. As such, we require ample notice for cancellations!

For all booking cancellations, a minimum of 30 days notice is required for a refund of the deposit payment, minus a $25.00 credit card processing fee. Deposits for Cancellations within 30 days of the booked stay are non-refundable. For a cancellation one week (7 days) prior to arrival, the entire amount of your stay will be charged to your card.

Please note that if you depart early there is no refund to your confirmed rate.

 

Check-in and check-out

Our check-in and registration hours are from 3:00 pm until 9:00 pm. Please advise if you expect to arrive outside of these hours so we can make arrangements for your arrival. Check-out time is 10:00 am.

We look forward to having you visit with us.

 

Pets

Pets are welcome at millstream Cottages, with the following guidelines:

There is a maximum of 2 pets per cottage. Pets are an additional $15 per pet, per night. All pets are to be leashed at all times while visiting outside the cottages, and kept kennelled while left alone or during the night.  As well, pets are not permitted on the furniture or in/on the beds

No pets are permitted in the swimming pool or children’s play area.  You will be held financially responsible for any damages that may occur or if pets leave a mess that presents unpleasant odours or stains.

 

Our cottages are completely smoke/drug-free. This includes tobacco products and marijuana (recreational and medicinal).  Tobacco is permitted out on the decks ONLY. If anyone is found to have smoked in the cottage, you will be charged a $200.00 cleaning fee.

Non-smoking policy

 

As of 2019, PEI National Parks no longer allow National Park Passes to be transferred or shared. As such, Millstream Cottages is regrettably no longer able to lend out passes as done in previous years. Currently, there are discussions of allowing cottage operators to offer park passes to guests at discounted rates upon check-in. We will keep you updated on developments as we learn more.

For the 2019 season, Millstream Cottages will provide one complimentary PEI National Park family pass for each cottage stay of 1 week or longer.

National Park Passes


 

Parking


Each cottage is allowed a maximum of 2 vehicles.  We have available on-site parking for visitors.

We do not allow tents, or trailers to be parked on site.

 

For insurance purposes, visitors must register upon arrival in our office. Visitors must leave the property by 10:00pm and may not stay overnight.

Visitors